Terms of Service
Starter terms dated July 11, 2026. These terms are not a substitute for legal advice or a signed client agreement tailored to the final service.
These terms apply to the Harborline Lead Recovery website and preliminary audit process. Harborline Lead Recovery is a service name used by Trevor Owens. Paid client work should also be governed by a separate written service agreement.
Free audits
A free audit is an informational review based on the information available. It is not a guarantee of revenue, bookings, lead volume, compliance, or business performance.
Paid services
Pricing, scope, timing, responsibilities, platform costs, messaging costs, and support terms will be stated in a written proposal or agreement. Work begins after the required payment, information, permissions, and approvals are received.
Month-to-month plans and cancellation
Website pricing describes a focused month-to-month starter service. A client may cancel without a phone call by using the Cancel Service page or emailing hello@harborlineleadrecovery.com. Harborline will confirm the cancellation in writing and stop future Harborline subscription renewals. If a payment has already processed, the cancellation applies to future renewals; the current paid service period is generally not prorated. Completed setup work, service already delivered, approved third-party charges, and non-cancellable outside costs are not refundable. The signed proposal or service agreement controls if it states different or more specific terms.
Client responsibilities
Clients are responsible for accurate information, lawful contact lists, proper consent, business approvals, account access, staff actions, service quality, customer communications, and compliance obligations specific to their business.
No guarantee
Results depend on factors outside the service provider’s control, including demand, lead quality, staff response speed, pricing, reputation, availability, customer behavior, platform performance, and legal compliance. No exact result is promised.
Website and content
Website materials are provided for general information and may be updated. Unauthorized copying or misuse of branded materials is prohibited.
SMS terms
If you opt into SMS support or audit updates, messages may include audit status, service notifications, scheduling, support, and related non-marketing information. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Carriers are not liable for delayed or undelivered messages. See the SMS Terms and Privacy Policy.
Required access and implementation readiness
Harborline provides done-for-you implementation and management rather than client coaching. Paid service requires timely, role-based access to the systems included in the approved scope, an authorized decision-maker, approved customer messaging and operating rules, assigned staff for human callbacks, and reasonable baseline information or permission to establish a baseline.
Implementation may be delayed or service may be paused if required access, approvals, staff participation, lawful data, or outside-software authorization is not provided or maintained. Clients retain ownership of their accounts, phone numbers, billing relationships, and customer data. The signed service agreement controls the final scope and access requirements.
Contact
Trevor Owens, Harborline Lead Recovery
33712 Bluewater Ln, Dana Point, CA 92629
Email: hello@harborlineleadrecovery.com
Phone: (949) 212-1317